How much does the return cost on Zalando?
For a start, know that the return on Zalando is free, regardless of the value of the order you had placed and that it can be executed within 100 days of receiving the package.
On the "My returns" page, next to the order number, you will find the PDF to be printed and affixed to the return package. Don't worry if the destination or the tracking code of the label inside the package and the one you printed do not match.
Log in to your account, click on "My orders" and select the one you want to cancel. Click on "Cancel order", to cancel the entire order, or on "Remove item", to delete just one. Attention! If you have used a coupon, you may lose the discount if you cancel the entire order.
I don't have the “cancel order” function. But here's what you can do: Reject the package on delivery. The package will be brought to the office and the order considered as canceled. To complete everything, start a return procedure on the site by clicking on "return" within your order.
You can print the return labels from the My orders section and clicking on View status / Cancel return. You can also decide whether to go to the post office to send the return or arrange a home collection.
Attach the return label without folding it on the same side of the package as the address, taking care to cover any other previous delivery address or barcode. Enter your address in the space provided and post the envelope with the correct amount.
This option provides for the delivery of the goods within a maximum of 2 working days. If the delivery does not take place within this deadline, the customer will be reimbursed for the shipping costs incurred.
Log in to your account, click on "My orders" and select the one you want to cancel. Click on "Cancel order", to cancel the entire order, or on "Remove item", to delete just one.
What happens when the recipient refuses the delivery of the package by the courier? ... The package refused by the recipient, in fact, can be returned to the sender or eliminated by the courier. In most cases, a package rejected by the recipient will be returned to the sender.
If everything went well, you should see Your order has been canceled indicating that the order has been successfully canceled.
Remember to include the return label (shown above) inside the package. Attach the return label without folding it on the same side of the package as the address, taking care to cover any other previous delivery address or barcode.
How can I find the return label I have generated? Find in "My Orders" → Click on "Order Details" → Click on "Returns & Refunds Register" in the upper right corner → Click on "View" to download.
On the box, in addition to applying the shipping label, it is mandatory to write the Amazon order number and the return code, so that upon arrival, the Amazon returns acceptance or the marketplace seller is able to identify the goods that it was given back to him.
Cancellation of all credits for the period in question. Loss of the possibility to use the Commission's credit system on the final value. Account Suspension.
How to change the destination address Alternatively you can call the courier directly by communicating the new address to the toll-free number 800.336622 communicating the traceability code that was sent to you by email.
Always calculate the technical times of your bank or creditor (it can also take from 3 to 5 working days). If you have made a Paypal transaction, the refund will be immediate.
Having said that, when the courier delivers the package cash on delivery, in refusing the delivery you are doing nothing but exercising your right to reconsider with a conclusive behavior. Remember, however, that you will still have to send the registered letter to the seller within the following 48 hours.
It may happen that the recipient does not receive the shipment due to absence or simply because he refuses to pay the amount. In this case, the delivering driver proceeds to return the shipment to the sender. Then the shipment will do the reverse route, from the recipient it will be delivery to the sender.
A reversal request is a refund of a payment requested by a cardholder from the issuing bank. Your client can claim and open a dispute over a payment through their financial institution.